Jag Stories Support
For problems, privacy enquiries, security reports or general support, contact the Jag Stories support address below.
Report a problem
Email support@jagstories.com.
Include your Jag Stories version, Android phone model, Watch model if relevant, and a concise description of what happened.
Privacy & data requests
Email support@jagstories.com with “Privacy Request” in the subject.
Describe whether you are requesting information, correction or deletion.
Before sending logs or screenshots
Please remove passwords, activation keys, private QR codes, personal contact information and any unrelated sensitive information that is not required to diagnose the issue.
Packages & downgrades
Jag Stories uses four access levels: Free, Hunter, Pro and Match Director. Hunter includes everything in Free plus unlimited Hunter's Room entries. Downgrading does not delete saved Jag Stories data; records outside the lower package limits remain stored and can become fully available again after a future upgrade.
Platform compatibility
Jag Stories currently focuses on Android with a Wear OS companion for compatible smartwatches, including Samsung Galaxy Watches. Other Wear OS watch families may also be compatible depending on their hardware and platform capabilities.
Garmin uses a different platform and is not compatible with the current Wear OS companion.
Common checks
- Confirm the phone and Watch have the intended Jag Stories version.
- Check that required Android permissions are enabled for the feature.
- For Match Director or Shared Hunt, confirm participating phones are on the same reachable local network or hotspot.
- For Watch sessions, confirm the Jag Stories companion is connected and the selected weapon calibration is active.
- For Shared Hunt, use Sync Now before leaving the local group if photos or results are still pending.